Frequently Asked Questions

When can I check-in? What time is check out?

Your suite is available for check-in from 3pm, check-out time is before 11am.

If you are arriving early or would like a later checkout time please contact us (additional charges may apply)

What at the reception opening hours?

Our reception is open:

8am until 9pm every day

What if I am arriving outside these hours?

An out of hours check-in service is available. We contact all guests shortly after receiving your reservation to discuss arrival times, if necessary full details of out of hours check-in will be provided before you commence your journey. If you are unexpectedly delayed en-route, please call us and we can make necessary arrangements.

Do you accept group bookings?

If you are reserving 5 or more suites for your party please contact us.

Are the apartments pet friendly?

Pets are welcome in our suites for all extended stay guests (excess of 28 consecutive nights). Pets must be supervised at all times and must be on a leash in public places. Guide dogs are permitted in the apartments. Find out more about our Pet Policy.

Suite Features

We are regularly asked about the following items and are pleased to confirm they are included as standard in every suite:

  • Bed linen
  • Towels
  • Hairdryer
  • Iron and ironing board
  • Corkscrew

How many people can the suites accommodate?

Our standard one bedroom suites have a double bedroom and sleep a maximum of 2 adults; our two bedroom suites sleep a maximum of 4 adults.

A limited number of extra beds for children are available for a supplement of £25.00 per night including bed linen and extra towels – maximum of 1 extra bed in any suite and these have to be placed in the lounge area.

Note: visitors to the suite are by prior arrangement only and we do not permit parties onsite under any circumstances.

Do the suites accommodate people with disabilities?

All public areas are wheelchair accessible and the lift serves all floors.

What is the cancellation policy?

The cancellation policy will depend on the rate plan you have booked, details can be found on our cancellation policy page or on your confirmation email.

How will my details be used?

We process the personal information which you provide us via this website and collect information about the transactions you undertake including details of payment cards used. This is for the purposes of dealing with your bookings and requests, tailoring our services to your requirements, providing you information about products and services we offer and to improve our services. For further information please visit our privacy policy page.

Do you have smoking rooms?

No, all suites are non-smoking.

Do the suites have internet access?

Complimentary Wi-Fi is available.

Do your bathrooms have a bath or shower?

All one bedroom suites have a shower over the bath.

When are the suites 'serviced'?

We include a weekly clean after 7 night consecutive stay and then on a subsequent weekly basis. Extra service cleans can be booked (charges apply).

How can we pay?

We accept all major credit/debit cards. Cash is accepted in pounds sterling only and we require a copy of photographic ID to support all cash payments.

What is the security deposit?

A security deposit may be required on check in. This is to guarantee us against loss, damage or disruption and can be paid in a number of ways: preferred method is to pre-authorise a credit card which does not debit the account but simply holds the funds which can later be released back to the account. It is not possible to perform a preauthorisation on a Maestro, Switch or any Visa debit card. We can accept a cash payment and return this on departure following a room inspection.